You got a letter that didn’t make sense. Let’s figure it out.
You applied for In-Home Supportive Services for your child and the county said no, or approved far fewer hours than your family needs. Maybe the assessment didn’t capture what daily life actually looks like. Maybe the denial letter doesn’t make sense. Either way, you’re not sure what happens next.
IHSS denials and hour reductions can be challenged. California families have the right to request a state hearing, and many parents succeed on appeal when they bring the right documentation. But knowing where to start, and what the county is actually looking for , makes the difference.
How we’ll work through your denial
Access Navigator is a free tool that helps you understand what happened with your IHSS case and figure out your next steps. Tell it about your child’s situation, and it will walk you through what categories of IHSS your family may qualify for, including Protective Supervision if your child has safety concerns, what documentation supports a stronger case, and how the appeal process works.
If you have your denial letter or Notice of Action, you can upload it during the conversation. The tool will explain what it says in plain language and help you understand your timelines.
Know your way forward. See your next step.
Free. Private. 10 minutes.
Want to understand this process before you start? Read our guides ›